UX1 at LMU München

Flashcards and summaries for UX1 at the LMU München

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Positive aspects of service design

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Usability

Exemplary flashcards for UX1 at the LMU München on StudySmarter:

wearable interfaces

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The mother of all demos concepts

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Stu Card

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ISO 9241

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Interview Structure

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WHat defines a service/What is part of it?

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Buxtons Law

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Double diamond phases

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Questions for interaction designers. By who?

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Bill Atkinson

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Exemplary flashcards for UX1 at the LMU München on StudySmarter:

UX1

Positive aspects of service design


  • can lead to environmentally friendly solutions. (Car sharing service)
  • can boost good business models: well designed and executed services will increase sales and helping tying users to a specific brand
  • The introduction of new technology (IoT, Sensors, AR, VR, etc.) makes this discipline highly relevant for UX/interaction designers/software engineers as their expertise involves bridging the gap between technology and people.  
  • Applying UX/interaction design techniques to service design can lead to richer experiences.  


UX1

Usability

  • Die tatsächliche Nutzung eines Produkts -> keine Trennung, sondern Spezifizierung
  • Usability is a term used to denote the ease with which people can employ a particular tool or human-made object to achieve a particular goal

UX1

wearable interfaces

provide interaction while on the move

UX1

The mother of all demos concepts

Essenziell um den menschlichen Intellekt durch Technik zu erhöhen:

  1. Artefacts (z.B. Maus)
  2. Language -> Verknüpfung zwischen Mensch und Maschine besonders intuitiv
  3. Methodology -> Methoden mit denen zielgerichtete Aktivitäten geordnet werden können
  4. Training -> Artefakte, Sprache und Methoden müssen trainiert werden (heute: NoGo!)

UX1

Stu Card

  • Geburtsvater des UX-Design
  • Wissenschaft kann helfen die Grenzen von Design aufzuzeigen
  • Iterarive Auswertung während des gesamten Designprozesses
  • Interdisziplinärer Ansatz

UX1

ISO 9241

Internationaler Standard der Richtlinien der Mensch-Computer Interaktion beschreibt

UX1

Interview Structure

  1. Introduction - introduce yourself , explain goals, ask to record, informed consent form
  2. Warm-up - make first questions easy and non-threatening
  3. Main body - present questions in logical order
  4. A cool-off period - include a few easy questions
  5. Closure - tank interviewee, signal the end

UX1

WHat defines a service/What is part of it?


  • a chain of activities that form a process and have value for the end user (customer journey)
  • services affect our daily qualify of life (user experience)
  • service design is somehow similar to systems design (service blueprints)
  • service design focuses on the entire system of use (via touchpoints)


UX1

Buxtons Law

  • direkte Implikation von Moores Law
  • Wenn Rechenleistung und Speicherkapazität wachsen -> auch Bedienung der Geräte wird immer komplexer
  • Aber unsere kognitive Kapazität steigt nicht in gleichem Maße an -> Geräte werden immer komplizierter für uns zu bedienen

UX1

Double diamond phases

Discover - Define - Design - Deliver

UX1

Questions for interaction designers. By who?

  • Bill Verplanck
  • How do you do? Handles vs. Buttons
  • How do you feel? hot vs cold media
  • How do you know? Maps and paths

UX1

Bill Atkinson


  • sketches and prototypes: alternative designs in a variety
  • proposal of a participatory design approach, creating better UIs
  • invented drop down menu bar


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