at HSLU - Lucerne University Of Applied Sciences And Arts

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Prozessmanagement

Beschäftigt sich mit der Identifikation, Gestaltung, Dokumentation, Implementierung, Steuerung und Optimierung von Geschäftsprozessen

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Auslöser für die Realisierung einer strategiekonformen Prozessorganisation

- Optimierung der Leistungserstellung
- Veränderung der IT-Infrastruktur
- Unternehmensentwicklung
- Geschäftsmodell-Innovation

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Vorgehensschritte zur Realisierung einer strategiekonformen Prozessorganisation

Festlegung strategischer Rahmenbedingungen

(Geschäftsfelder, Unternehmensstrategie, Kernkompetenzen, Positionierung in Wertschöpfungskette, Zielvorgaben, Kennzahlensystem)

Unternehmensprozessmodell (Makrodesign Prozesse)

(Identifikation Geschäftsprozesse, Prozesslandkarte, Prozessumfang + Prozessflexibilität, Prozessverantwortung, KPI pro Geschäftsprozess)

Prozessgestaltung (Mikrodesign Prozesse)

(Modellierung Geschäftsprozesse, Identifikation erforderliche Ressourcen, Arbeitsorganisation, Aufbauorganisation, Prozess-Controlling)

Prozessimplementierung und -optimierung

(Einführung, regelmässige Messung + Beurteilung anhand KPI plus Benchmarking, kontinuierliche Prozessoptimierung, Prozessaudits, Verifizieren Zielvorgaben)

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Erfolgsfaktoren/ Stolpersteine bei der Realisierung einer Prozessorganisation

Anbindung an Unternehmensstrategie
Strukturelle Verankerung Prozessmanagement
Implementierung Prozessmanagement
Betroffene zu Beteiligten machen
Kommunikation

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Was sind die Leistungsströme der Wirtschaft?

Es ist ein Austausch von

-Gütern
-Informationen
-Geld

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Was ist der Unterschied zwischen einem Konsumgut und einem Investitionsgut?

Das Konsumgut geht an den Endverbraucher. Es ist privat.

Das Investitionsgut produziert man um zu produzieren. (Z.b. Maschine, Strom)

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Was sind die Grundsätze bei den Geschäftsprozessen um welche Schlagwörter geht es?

-Qualität - Flexibilität geg. Kunden

-Zeit - Kostenrahmen einhalten

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Was ist eine De-Konstruktion von Wertschöpfungsketten?

Die Unterteilung von einer bestehenden Wertschöpfungskette in einzelne Aktivitäten.

Gegenteil von der vertikalen Integration.
Die Logik dahinter: Es ist möglich, für jede Aktivität ein eigenes Geschäft zu betreiben.

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Was sind die klassischen Geschäftsmodelle?

-Integratoren
-Schichtenspezialisten
-Orchestratoren
-Pioniere

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Was sind die Merkmale der Integratoren?

Das ist das klassische Geschäftsmodell mit einer voll integrierten Wertschöpfungskette. Das verringert die Transaktionskosten. Besonders Migros hat viele Eigenmarken, das stellen sie selber her.

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Was sind die Schichtenspezialisten, die Layer-player?

Unternehmen, die sich auf wenige Stufen der Wertschöpfungskette konzentrieren. Soll Spezialisierung und Grössenvorteile bringen.
Bsp. IT Rechenzentren

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Was sind die Orchestratoren?

Das sind virtuelle Unternehmen, die aus Sicht der Kunden dieselbe Leistung wie die traditionellen Anbieter anbieten. Aber sie führen nicht alle wertschöpfenden Aktivitäten selber aus.
Gegen aussen Traditionell.

Z.b. Modebranche, dort ist häufig die Produktion ausgelagert.

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MGT Prozesse & Operations at HSLU - Lucerne University of Applied Sciences and Arts

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Prozesseff

Exogene Prozesse

Endogene Prozesse

6. Redox Prozesse

Operations Management

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MGT Prozesse & Operations at HSLU - Lucerne University of Applied Sciences and Arts

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Prozesseff

Exogene Prozesse

Endogene Prozesse

6. Redox Prozesse

Operations Management

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