ProMa at Hochschule Neu-Ulm | Flashcards & Summaries

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Lernmaterialien für ProMa an der Hochschule Neu-Ulm

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TESTE DEIN WISSEN

what is the aim of process organization diagram?

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linking process organization& organizational structure

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TESTE DEIN WISSEN

what is the definition of process management?

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-set of strategical&operative tasks

-for planning, controling procedures

-identify responsible executives

-focus: optimization of process (effectiveness)

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what are the 4 steps in the GAP model of service quality?

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-process planning (scheduling)

-service developing process (operationalisation)

-service realization (Implementation)

-service process (communication&feedback)

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what is meant with heteronomous process components?

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all parts of process are assumed by patient according specific instructions from hospital

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what is the definition of Business Process Management? (BPM)

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-management discipline

-uses business processes to achieve organizations objectives

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4 problems of process orientation

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1)responsibilities lies within the position in organizational structure

2) possible conflicts between process goals& organizational goals

3) employee identify more with position he have than with task

4) process hierarchy vs. organizational hierarchy

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4 basic characteristics of health organizations

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-one sided task orientation

-strategy development& innovation problem

-categorization of tasks

-people orientation

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what is understand under relational process components?

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interaction with client/patient 

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what are the perspectives of process survey?

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bottom up, top down

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what is operative process leadership?

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TESTE DEIN WISSEN

-motivation of employees

-procurement&disposition of process ressources

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TESTE DEIN WISSEN

Why BPM?

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TESTE DEIN WISSEN

-focus on customer&employee perspective

-if there is no knowledge about processes; than full potential of digitalization is not fully realized

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TESTE DEIN WISSEN

what are the targets of process assesments? (3)

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TESTE DEIN WISSEN

-identify of critical business processes

-revealing of weakness

-initiation& priorisation of improvement measures

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Q:

what is the aim of process organization diagram?

A:

linking process organization& organizational structure

Q:

what is the definition of process management?

A:

-set of strategical&operative tasks

-for planning, controling procedures

-identify responsible executives

-focus: optimization of process (effectiveness)

Q:

what are the 4 steps in the GAP model of service quality?

A:

-process planning (scheduling)

-service developing process (operationalisation)

-service realization (Implementation)

-service process (communication&feedback)

Q:

what is meant with heteronomous process components?

A:

all parts of process are assumed by patient according specific instructions from hospital

Q:

what is the definition of Business Process Management? (BPM)

A:

-management discipline

-uses business processes to achieve organizations objectives

Mehr Karteikarten anzeigen
Q:

4 problems of process orientation

A:

1)responsibilities lies within the position in organizational structure

2) possible conflicts between process goals& organizational goals

3) employee identify more with position he have than with task

4) process hierarchy vs. organizational hierarchy

Q:

4 basic characteristics of health organizations

A:

-one sided task orientation

-strategy development& innovation problem

-categorization of tasks

-people orientation

Q:

what is understand under relational process components?

A:

interaction with client/patient 

Q:

what are the perspectives of process survey?

A:

bottom up, top down

Q:

what is operative process leadership?

A:

-motivation of employees

-procurement&disposition of process ressources

Q:

Why BPM?

A:

-focus on customer&employee perspective

-if there is no knowledge about processes; than full potential of digitalization is not fully realized

Q:

what are the targets of process assesments? (3)

A:

-identify of critical business processes

-revealing of weakness

-initiation& priorisation of improvement measures

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