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what is the aim of process organization diagram?
linking process organization& organizational structure
what is the definition of process management?
-set of strategical&operative tasks
-for planning, controling procedures
-identify responsible executives
-focus: optimization of process (effectiveness)
what are the 4 steps in the GAP model of service quality?
-process planning (scheduling)
-service developing process (operationalisation)
-service realization (Implementation)
-service process (communication&feedback)
what is meant with heteronomous process components?
all parts of process are assumed by patient according specific instructions from hospital
what is the definition of Business Process Management? (BPM)
-management discipline
-uses business processes to achieve organizations objectives
4 problems of process orientation
1)responsibilities lies within the position in organizational structure
2) possible conflicts between process goals& organizational goals
3) employee identify more with position he have than with task
4) process hierarchy vs. organizational hierarchy
4 basic characteristics of health organizations
-one sided task orientation
-strategy development& innovation problem
-categorization of tasks
-people orientation
what is understand under relational process components?
interaction with client/patient
what are the perspectives of process survey?
bottom up, top down
what is operative process leadership?
-motivation of employees
-procurement&disposition of process ressources
Why BPM?
-focus on customer&employee perspective
-if there is no knowledge about processes; than full potential of digitalization is not fully realized
what are the targets of process assesments? (3)
-identify of critical business processes
-revealing of weakness
-initiation& priorisation of improvement measures
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