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You want to survey existing processes. Which of the following statements are correct (mark with a cross)? (4 Points) (1)
In addition to explicit knowledge, implicit knowledge must also be tapped
Process management in hospitals has to be seen under special conditions. Please mark the correct statements with a cross. (4 Points) (1)
The external factor patient can generally be neglected in the modelling of processes
You want to survey existing processes. Which of the following statements are correct (mark with a cross)? (4 Points) (2)
Process analysis is always also a system analysis
Process management in hospitals has to be seen under special conditions. Please mark the correct statements with a cross. (4 Points) (2)
Heteronomous process components refer to process components that are designed to integrate the patient's process components into their own processes
Modularisation of processes and patients integration (2 points)
through modularization of processes, highly complex processes can be partially standardized
Variances and wheighting (4 points) (1)
the calculation of process variants helps to evaluate the complexity of a process
Which statements on the technology of the Service Blueprint are correct? Please mark the correct statements with a cross. (4 Points) (2)
One can only look at processes roughly with the Service Blueprint, a detailed view is not possible
Process organisation and Business Process Management? (4 Points) (2)
KAIZEN is a good example for a bottom up process improvement
Operative and strategic Business Process Management? (4 Points) (1)
Strategic BPM focus on the process which starts and ends at the customer
Operative and strategic Business Process Management? (4 Points) (2)
To minimize a cannibalization of operative goals, operative goals must be elaborated deductive from strategic goals
Network planning techniques allow, among other things, the temporal mapping of projects or processes. Which of the following statements apply? Please mark the correct statements with a cross. (5 Points ) (1)
Process organisation and Business Process Management? (4 Points) (1)
The process organization primary focus on the tasks (especially how they follow each other)
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