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CSCW
What is CSCW?
Work supported by groupware systems
- Introduced by Irene Greid and Paul Cashman
CSCW
What are the principles of CSCW?
- Taylorism
- Outsourcing
- Virtual teams
- Virtual organizations
- Telework
CSCW
What is the focus of CSCW?
- techniques to capture and describe the work practices in organizations
CSCW
How works division of labour ?
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How work Coordination Mechanisms?
- a protocol that stipulates and mediates distributed activities
- also reduce complexity of articulatind distributed activities of large cooperations
- encompasses a set of explicit conventions and prescribes procedures. supported by symbolic artifact with standardized format
CSCW
What is Articulation Work?
- Kind of supra-type of work in any division of labour, done by various actors
- Amounts to following:
CSCW
Explain more Articulation Work
- it centers decision-making regarding who is supposed to do what, when, where, how, with which quality etc ?
- everyone has to reflect over his work and its organization
- related to trust and social capital -> trading formal control vs flexible self-organzation
CSCW
What is formalization?
- A strategy to reduce the need for constant articulation work, but it can never be fully avoided
CSCW
What is social presence?
social presence: communicators sense of awareness of the presence of interaction partner
- important for process by which man comes to know and think about other persons (characteristics, qualities, inner states)
- increased presence leads to better person perception
CSCW
What implications for Groupware Systems?
- right level of richness and social presence depends on task and context
- Theories illustrate how choice of digital media can affect users view on work processes
- Digital media can and will be used to create a common ground between users -> may change way employees cooperate and perceive each other
- choice must fit the environment
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What are competing Research Paradigms in CSCW?
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What is American Pragmatism?
understanding and formation of truth are closely associatd with actions carried out in everyday life
- it is deemed wrong to separate the (lower appreciated) physically and real-world from the (higher appreciated, underlying) abstract world
- Concepts an propositions do not convey images of an objective reality but impact guidelines for practical behaviour
- Truth is not found when propositions represent objective facts, the truth of propositions can only be found in practical usage, in case it is successful
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