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Lernmaterialien für Advanced Management an der Universität Frankfurt am Main

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What is Organisational Behaviour?

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  • the study of what people think, feel and do in and around organisations

  • the systematic study of actions and attitudes that people exhibit within organisations

  • the study of individuals and groups in organisations

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Challenges for OB
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  • Workforce Diversity
  • Improving productivity
  • Improving Customer Service
  • Improving People skills
  • Stimulating Innovation and Change
  • 'Temporariness'
  • Improving ethical behaviour
  • Globalisation
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Motivation (general)
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A set of internal (intrinsic) and external (extrinsic) forces that initiate, direct and sustain employee performance.
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Motivation involves

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  • needs (physiological or social)

  • values

  • traits (self-monitoring, conscientiousness, need for achievement)

  • Cognition (e.g., goals, expectancy)

  • Affect & emotions

  • Reinforcers (consequences of behaviour)

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Process Theories (1960s-70s)

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  • Describe psychological processes underlying action

  • Focus on how behaviour is initiated, directed, and sustained

  • e.g.: goal-setting theory, equity theory, expectancy theory

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4 Dimensions of Motivation
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  • Form
  • Duration
  • Direction
  • Intensity
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Performance
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Performance = Motivation x Ability
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Motivation Theories

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  • Content Theories (1950s-60s)

  • Process Theories (1960s-70s)

  • Reinforcement Theories (1960s-70s)

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Example for duration
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"It's not that I'm so smart, it's just that I stay with problems longer.”
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Content Theories (1950s-60s)

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  • Look for factors within the individual that initiate, direct, and sustain behaviour

  • Focus on what motivates behaviour

  • e.g.: Maslow's hierarchy of needs, Herzberg's two factor theory, McClelland's theory of learned needs

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Example for intensity
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I was saying "I'm the greatest” long before I believed it.
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Definition of Motivation
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Factors which energise, direct and sustain employee behaviour.
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Beispielhafte Karteikarten für deinen Advanced Management Kurs an der Universität Frankfurt am Main - von Kommilitonen auf StudySmarter erstellt!

Q:

What is Organisational Behaviour?

A:
  • the study of what people think, feel and do in and around organisations

  • the systematic study of actions and attitudes that people exhibit within organisations

  • the study of individuals and groups in organisations

Q:
Challenges for OB
A:
  • Workforce Diversity
  • Improving productivity
  • Improving Customer Service
  • Improving People skills
  • Stimulating Innovation and Change
  • 'Temporariness'
  • Improving ethical behaviour
  • Globalisation
Q:
Motivation (general)
A:
A set of internal (intrinsic) and external (extrinsic) forces that initiate, direct and sustain employee performance.
Q:

Motivation involves

A:
  • needs (physiological or social)

  • values

  • traits (self-monitoring, conscientiousness, need for achievement)

  • Cognition (e.g., goals, expectancy)

  • Affect & emotions

  • Reinforcers (consequences of behaviour)

Q:

Process Theories (1960s-70s)

A:
  • Describe psychological processes underlying action

  • Focus on how behaviour is initiated, directed, and sustained

  • e.g.: goal-setting theory, equity theory, expectancy theory

Mehr Karteikarten anzeigen
Q:
4 Dimensions of Motivation
A:
  • Form
  • Duration
  • Direction
  • Intensity
Q:
Performance
A:
Performance = Motivation x Ability
Q:

Motivation Theories

A:
  • Content Theories (1950s-60s)

  • Process Theories (1960s-70s)

  • Reinforcement Theories (1960s-70s)

Q:
Example for duration
A:
"It's not that I'm so smart, it's just that I stay with problems longer.”
Q:

Content Theories (1950s-60s)

A:
  • Look for factors within the individual that initiate, direct, and sustain behaviour

  • Focus on what motivates behaviour

  • e.g.: Maslow's hierarchy of needs, Herzberg's two factor theory, McClelland's theory of learned needs

Q:
Example for intensity
A:
I was saying "I'm the greatest” long before I believed it.
Q:
Definition of Motivation
A:
Factors which energise, direct and sustain employee behaviour.
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