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Lernmaterialien für OBHR MPW an der Singapore Management University

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TESTE DEIN WISSEN

Mintzberg concluded that managers perform ten different, highly interrelated roles or sets of behaviors
attributable to their jobs. They are?

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TESTE DEIN WISSEN

1. Interpersonal role

(a) Figurehead- Symbolic head; required to perform a number of routine duties of a legal or social
nature
(b) Leader- Responsible for the motivation and direction of employees
(c) Liaison- Maintains a network of outside contacts who provide favors and information


2. Informational

(a) Monitor- Receives a wide variety of information; serves as nerve center of internal and
external information of the organization
(b) Disseminator - Transmits information received from outsiders or from other employees to
members of the organization
(c) Spokesperson- Transmits information to outsiders on organization’s plans, policies, actions,
and results; serves as expert on organization’s industry


3. Decisional

(a) Entrepreneur- Searches organization and its environment for opportunities and initiates projects
to bring about change
(b) Resource allocator- Makes or approves significant organizational decisions
(c) Disturbance handler- Responsible for corrective action when organization faces important,
unexpected disturbances
(d) Negotiator- Responsible for representing the organization at major negotiations


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TESTE DEIN WISSEN


Management Skills

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Technical Skills – the ability to apply specialized knowledge or expertise. All jobs require some
specialized expertise, and many people develop their technical skills on the job.
- Human Skills – the ability to work with, understand, and motivate other people.
- Conceptual Skills – the mental ability to analyze and diagnose complex situations.

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TESTE DEIN WISSEN


four managerial activities:

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TESTE DEIN WISSEN

Traditional management
- Communication
- Human resource management
- Networking

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Organizational behavior

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TESTE DEIN WISSEN

a field of study that investigates the impact that individuals, groups, and
structure have on behavior within organizations for the purpose of applying such knowledge toward
improving an organization’s effectiveness.

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TESTE DEIN WISSEN


Systematic Study of Behavior

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TESTE DEIN WISSEN

Behavior generally is predictable if we know how the person perceived the situation and what is
important to him or her.

Looking at relationships, attempting to attribute causes and effects, and basing our conclusions on
scientific evidence—that is, on data gathered under controlled conditions and measured and
interpreted in a rigorous manner.

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TESTE DEIN WISSEN


Evidence-Based Management (EBM)

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Complements systematic study.
- Argues for managers to make decisions based on evidence.

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Intuition

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TESTE DEIN WISSEN


- Systematic study and EBM add to intuition, or those “gut feelings” about “why I do what I do” and
“what makes others tick.”
-
If we make all decisions with intuition or gut instinct, we’re likely working with incomplete
information.

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TESTE DEIN WISSEN


Big Data

Current Usage:

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TESTE DEIN WISSEN

The reasons for data analytics include predicting any event, detecting how much risk is incurred at any time, and preventing catastrophes.

The use of Big Data for understanding, helping, and managing people is relatively new but holds promise.

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TESTE DEIN WISSEN

Limitation of Big Data

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-Issues of privacy
- Use evidence as much as possible to inform your intuition and experience; slippery slope
- Human behavior is often capricious and predicated on innumerable variables.
- Management is more than the sum of data.

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TESTE DEIN WISSEN


Challenges of OB concepts
Responding to economic pressure?

t

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TESTE DEIN WISSEN

In tough economic times, effective management is an asset.
In good times, understanding how to reward, satisfy, and retain employees is at a premium.
In bad times, issues like stress, decision making, and coping come to the forefront.

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TESTE DEIN WISSEN

OB Responding to globalization


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TESTE DEIN WISSEN

a) Increased foreign assignments- need to understand about the new country’s culture and
workforce and demonstrate your cultural sensitivity before introducing alternative practices


b) Working with people from different cultures- need to understand how their culture and
background have shaped them and adapt your management style to fit any differences


c) Overseeing movement of jobs to countries with low-cost labor- Have to balance the interest of
the organization with their responsibilities to the communities in which they operate.


d) Adapting to differing cultural and regulatory norms- cognizant of differences in regulations for
competitors in that country; understanding the laws can lead to success or failure

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TESTE DEIN WISSEN

Workforce demographics (8 in total)

Longevity (higher)and birth rates (declining) have changed the dynamics in organisation

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TESTE DEIN WISSEN

1. Managing workforce diversity

2. Improving customer service

3. Improving people skills

4. Working in networked organizations

5. Using social media at work

6. Enhancing employee well-being at work

7. Creating a positive work environment

8. Improving ethical behaviour

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  • 93 Studierende
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Q:

Mintzberg concluded that managers perform ten different, highly interrelated roles or sets of behaviors
attributable to their jobs. They are?

A:

1. Interpersonal role

(a) Figurehead- Symbolic head; required to perform a number of routine duties of a legal or social
nature
(b) Leader- Responsible for the motivation and direction of employees
(c) Liaison- Maintains a network of outside contacts who provide favors and information


2. Informational

(a) Monitor- Receives a wide variety of information; serves as nerve center of internal and
external information of the organization
(b) Disseminator - Transmits information received from outsiders or from other employees to
members of the organization
(c) Spokesperson- Transmits information to outsiders on organization’s plans, policies, actions,
and results; serves as expert on organization’s industry


3. Decisional

(a) Entrepreneur- Searches organization and its environment for opportunities and initiates projects
to bring about change
(b) Resource allocator- Makes or approves significant organizational decisions
(c) Disturbance handler- Responsible for corrective action when organization faces important,
unexpected disturbances
(d) Negotiator- Responsible for representing the organization at major negotiations


Q:


Management Skills

A:

Technical Skills – the ability to apply specialized knowledge or expertise. All jobs require some
specialized expertise, and many people develop their technical skills on the job.
- Human Skills – the ability to work with, understand, and motivate other people.
- Conceptual Skills – the mental ability to analyze and diagnose complex situations.

Q:


four managerial activities:

A:

Traditional management
- Communication
- Human resource management
- Networking

Q:


Organizational behavior

A:

a field of study that investigates the impact that individuals, groups, and
structure have on behavior within organizations for the purpose of applying such knowledge toward
improving an organization’s effectiveness.

Q:


Systematic Study of Behavior

A:

Behavior generally is predictable if we know how the person perceived the situation and what is
important to him or her.

Looking at relationships, attempting to attribute causes and effects, and basing our conclusions on
scientific evidence—that is, on data gathered under controlled conditions and measured and
interpreted in a rigorous manner.

Mehr Karteikarten anzeigen
Q:


Evidence-Based Management (EBM)

A:

Complements systematic study.
- Argues for managers to make decisions based on evidence.

Q:


Intuition

A:


- Systematic study and EBM add to intuition, or those “gut feelings” about “why I do what I do” and
“what makes others tick.”
-
If we make all decisions with intuition or gut instinct, we’re likely working with incomplete
information.

Q:


Big Data

Current Usage:

A:

The reasons for data analytics include predicting any event, detecting how much risk is incurred at any time, and preventing catastrophes.

The use of Big Data for understanding, helping, and managing people is relatively new but holds promise.

Q:

Limitation of Big Data

A:

-Issues of privacy
- Use evidence as much as possible to inform your intuition and experience; slippery slope
- Human behavior is often capricious and predicated on innumerable variables.
- Management is more than the sum of data.

Q:


Challenges of OB concepts
Responding to economic pressure?

t

A:

In tough economic times, effective management is an asset.
In good times, understanding how to reward, satisfy, and retain employees is at a premium.
In bad times, issues like stress, decision making, and coping come to the forefront.

Q:

OB Responding to globalization


A:

a) Increased foreign assignments- need to understand about the new country’s culture and
workforce and demonstrate your cultural sensitivity before introducing alternative practices


b) Working with people from different cultures- need to understand how their culture and
background have shaped them and adapt your management style to fit any differences


c) Overseeing movement of jobs to countries with low-cost labor- Have to balance the interest of
the organization with their responsibilities to the communities in which they operate.


d) Adapting to differing cultural and regulatory norms- cognizant of differences in regulations for
competitors in that country; understanding the laws can lead to success or failure

Q:

Workforce demographics (8 in total)

Longevity (higher)and birth rates (declining) have changed the dynamics in organisation

A:

1. Managing workforce diversity

2. Improving customer service

3. Improving people skills

4. Working in networked organizations

5. Using social media at work

6. Enhancing employee well-being at work

7. Creating a positive work environment

8. Improving ethical behaviour

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