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Examples of needs and demands
Social, business needs
what is need analysis?
the formal process of how a product addresses the needs of a human; identifying and evaluating the needs in a communityl; focuses on the future and what should be done.
steps of need analysis
define audience and purpose -> description of object and environment -> identify needs -> need assessment -> show result
why do we need to identify the audience and purpose?
help focus on the problems and solutions for the needs of the analysis
who is user report?
audience/customer: the basis of the needs analysis report
3 levels of target audience
primary: who directly uses the service or products
secondary: who provide the pro/ser
tertiary: suppliers, solution support
3 methods of need identification
difference: compare expectations with results
bad outcomes: identify the problem
maintenance needs: modify the existing pro/ser
Bradshaw need identification methods
normative, felt, expressed, comparative
based on expert demand, performance, service levels
based on expectations of target group members distinct outcomes
expectations based on behaviour of many target audiences and users of the prod/serv
expectation based on audiences performance relative to the target audiences
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