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Operations Management
Which two hybrid production systems are there?
mass customization
each customers order is unique and manufactured to his preferences
assemble to order
order is assembled from a set of standardized modular components after an order is received
Operations Management
What are the three main input factor categories?
1. man
2. machine
3. material
Operations Management
What is the classic performance quadrangle?
A concept which shows how different factors influence a company
Cost/Efficiency = Are we wasting ressources?
Quality = Are customers happy with the final product/service?
Variety = Are we providing sufficient variety to match the heterogenous demand of our customers?
Time = How fast can we provide a service or product?
Operations Management
What does excess demand mean in theory in practice?
theory = prices increase
practice= losing revenues
Operations Management
What does excess supply mean in theory and practical?
theory = prices decrease
practical = ressources are wasted
Operations Management
How and through what is consumer utility influenced?
Price (most of the time negative except luxury products)
Inconvenience = location and timing
consumption utility = perfomance and fit
Operations Management
What is the main differrence between production and service companies when looking at the transformation process?
At service companies the customer is the most of the time the material its self (for example at the hairdresser the customer is customer and material at the same time)
Operations Management
Wieso stellt die EK einen Trade Off dar?
Wenn ich zum Beispiel versuche schneller zu sein impliziert dies mehr Mitarbeiter was wiederrum mehr Kosten mit sich bringt
Operations Management
What does Years/Months/Days of Supply measure and how is it calculated?
T = I/R I=Inventory and R=COGS
How long does money stay in a company until it turns to revenue?
How long has one passenger have to wait in average?
Operations Management
Why can there be different types of flow units?
There can be flow units that leave the process earlier for example loans applications that get rejected after some stage in the process
Operations Management
What is the general definition of a bottleneck?
The resource with the highest implied utilization
Operations Management
What is Operations Management?
Managing...
1. the transformation of an input rate into an output rate
2. to match an demand rate and make money or achieve non for profit objectives
Schau dir doch auch Operations Management an anderen Unis an
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