Travel Office Procedures at Rosebank College | Flashcards & Summaries

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Lernmaterialien für Travel office Procedures an der Rosebank College

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TESTE DEIN WISSEN
What is the definition of BSP(Billing and Settlement Plan)
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The BSP is an Electronic biling plan to help with the flow of data and funds between travel agents and airlines
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When wil a Travel Agent act as a middle man?
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TESTE DEIN WISSEN
When a flight ticket is booked through a travel agent, the travel agent wil act as a middle man between the passenger and the airline.
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TESTE DEIN WISSEN
What is the purpose of the BSP?
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TESTE DEIN WISSEN
The purpose of the BSP is to simplify transactions done through a middleman.
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TESTE DEIN WISSEN
Name the Advantages of the BSP
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TESTE DEIN WISSEN
It matches up each sale with payment and follows up any underpayment.
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Service Marketing
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  • Not tangible 
  • Risky as you cannot test or return a service 
  • Not easy to "show" products
  • Human error can take place where one company employee can spoil the whole experience for the customer 
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Manufacturing/Goods/Products Marketing 
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  • Tangible
  • Less risky as there is useally a money-back guarantee 
  • Easy to show product and benefits
  • A product can be repaired or replaced if broken
Lösung ausblenden
TESTE DEIN WISSEN
Different ways travel businesses can market their product to ensure good service and product?
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  • Make their product tangible (eg.offer food or a souvenir of a destination)
  • Manage the employees(Motivate with rewards incentive trips to deliver excellent service)
  • Manage consistency(Feedback from Customers)
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TESTE DEIN WISSEN
Name 5 phases of a family life cycle
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  • Newly-wed
  • Family growth phase
  • Maturity phase
  • Post-parental phase
  • Sole survivor 
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Content Communities(Benefits)
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TESTE DEIN WISSEN
The benefits of content communities is that quick and easy to share ideas,photos  or videos. 
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Content Communities( disadvantages )
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TESTE DEIN WISSEN
Some disadvantages of content Communities are that they are rarely any perental guidance and children wil therefore be able to view any of the videos, pictures or content on these sites
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TESTE DEIN WISSEN
Social networking sites(advantages)
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TESTE DEIN WISSEN
The most important advantage of these sites is that it allows a person to keep in touch with family and friends,classmates and relatives
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TESTE DEIN WISSEN
Social networking sites(disadvantages)
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TESTE DEIN WISSEN
The biggest disadvantage of these sites is the risk of identity theft and fraude.
Bullying, and stalking is also happening online
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  • 1652 Karteikarten
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Q:
What is the definition of BSP(Billing and Settlement Plan)
A:
The BSP is an Electronic biling plan to help with the flow of data and funds between travel agents and airlines
Q:
When wil a Travel Agent act as a middle man?
A:
When a flight ticket is booked through a travel agent, the travel agent wil act as a middle man between the passenger and the airline.
Q:
What is the purpose of the BSP?
A:
The purpose of the BSP is to simplify transactions done through a middleman.
Q:
Name the Advantages of the BSP
A:
It matches up each sale with payment and follows up any underpayment.
Q:
Service Marketing
A:
  • Not tangible 
  • Risky as you cannot test or return a service 
  • Not easy to "show" products
  • Human error can take place where one company employee can spoil the whole experience for the customer 
Mehr Karteikarten anzeigen
Q:
Manufacturing/Goods/Products Marketing 
A:
  • Tangible
  • Less risky as there is useally a money-back guarantee 
  • Easy to show product and benefits
  • A product can be repaired or replaced if broken
Q:
Different ways travel businesses can market their product to ensure good service and product?
A:
  • Make their product tangible (eg.offer food or a souvenir of a destination)
  • Manage the employees(Motivate with rewards incentive trips to deliver excellent service)
  • Manage consistency(Feedback from Customers)
Q:
Name 5 phases of a family life cycle
A:
  • Newly-wed
  • Family growth phase
  • Maturity phase
  • Post-parental phase
  • Sole survivor 
Q:
Content Communities(Benefits)
A:
The benefits of content communities is that quick and easy to share ideas,photos  or videos. 
Q:
Content Communities( disadvantages )
A:
Some disadvantages of content Communities are that they are rarely any perental guidance and children wil therefore be able to view any of the videos, pictures or content on these sites
Q:
Social networking sites(advantages)
A:
The most important advantage of these sites is that it allows a person to keep in touch with family and friends,classmates and relatives
Q:
Social networking sites(disadvantages)
A:
The biggest disadvantage of these sites is the risk of identity theft and fraude.
Bullying, and stalking is also happening online
Travel office Procedures

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