Strategic Workplace Communication at Massey University | Flashcards & Summaries

Lernmaterialien für Strategic Workplace Communication an der Massey University

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TESTE DEIN WISSEN
What is the role of the sender (encoder) in a communication event?
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TESTE DEIN WISSEN
  - the source of the original communication.
 - Crafts message
 - chooses channel
 - interpret feedback.
 - closes the feedback loop.

 They determine the communication event
 Ultimately they control the process.


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TESTE DEIN WISSEN
What is a channel in a communication event?
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TESTE DEIN WISSEN
 - the means by which messages are sent. (Sender – receiver)
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TESTE DEIN WISSEN
What are the two methods of communciation?
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TESTE DEIN WISSEN
- Verbal 
- Non-verbal
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TESTE DEIN WISSEN
What are the barriers of communciation?
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-Speech ability/ language articulation.
-Foreign language spoken
-Dysphonia
-Time contraints (both for the patient and nurse)
-Illness 
-Mental state
-Medication effects
-Psychological/emotional state
-Gender differences
-Race/culture.

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TESTE DEIN WISSEN
What is the role of the the receiver (decoder) in a communication event?

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TESTE DEIN WISSEN

 - destination of the message.
 - decodes by applying their own interpretation and meaning


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TESTE DEIN WISSEN
When is alternative communication needed?
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TESTE DEIN WISSEN
When someone is:  
      -Visually impaired 
      -Hearing impaired
      -People with learning difficulties.
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TESTE DEIN WISSEN
When should you define what a client has said?
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TESTE DEIN WISSEN
-In an attempt to create order and establish guidelines
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TESTE DEIN WISSEN
What is a communication process?

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TESTE DEIN WISSEN
Communication the process of sharing information ideas and knowledge between people using accepted rules

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TESTE DEIN WISSEN
What is a communication event?
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TESTE DEIN WISSEN
The deliberate and purposeful engagement about full circle of the communication process
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TESTE DEIN WISSEN

What is communication competence?

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TESTE DEIN WISSEN
The effective and appropriate communication of messages as intended

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TESTE DEIN WISSEN
What is attentive listening?
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TESTE DEIN WISSEN
-Mindful listening
-PAying attention to verbal and non-verbal
-Noting congruence
-Absorbing content and feeling
-Listening for key themes
-Be aware of own biases
-Highly developed skill
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TESTE DEIN WISSEN
What does QR Code stand for?
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TESTE DEIN WISSEN

 QR Code – (quick response code)
 


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  • 224 Karteikarten
  • 70 Studierende
  • 0 Lernmaterialien

Beispielhafte Karteikarten für deinen Strategic Workplace Communication Kurs an der Massey University - von Kommilitonen auf StudySmarter erstellt!

Q:
What is the role of the sender (encoder) in a communication event?
A:
  - the source of the original communication.
 - Crafts message
 - chooses channel
 - interpret feedback.
 - closes the feedback loop.

 They determine the communication event
 Ultimately they control the process.


Q:
What is a channel in a communication event?
A:
 - the means by which messages are sent. (Sender – receiver)
Q:
What are the two methods of communciation?
A:
- Verbal 
- Non-verbal
Q:
What are the barriers of communciation?
A:
-Speech ability/ language articulation.
-Foreign language spoken
-Dysphonia
-Time contraints (both for the patient and nurse)
-Illness 
-Mental state
-Medication effects
-Psychological/emotional state
-Gender differences
-Race/culture.

Q:
What is the role of the the receiver (decoder) in a communication event?

A:

 - destination of the message.
 - decodes by applying their own interpretation and meaning


Mehr Karteikarten anzeigen
Q:
When is alternative communication needed?
A:
When someone is:  
      -Visually impaired 
      -Hearing impaired
      -People with learning difficulties.
Q:
When should you define what a client has said?
A:
-In an attempt to create order and establish guidelines
Q:
What is a communication process?

A:
Communication the process of sharing information ideas and knowledge between people using accepted rules

Q:
What is a communication event?
A:
The deliberate and purposeful engagement about full circle of the communication process
Q:

What is communication competence?

A:
The effective and appropriate communication of messages as intended

Q:
What is attentive listening?
A:
-Mindful listening
-PAying attention to verbal and non-verbal
-Noting congruence
-Absorbing content and feeling
-Listening for key themes
-Be aware of own biases
-Highly developed skill
Q:
What does QR Code stand for?
A:

 QR Code – (quick response code)
 


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