Digital Services at Karlsruher Institut für Technologie

Flashcards and summaries for Digital Services at the Karlsruher Institut für Technologie

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Study with flashcards and summaries for the course Digital Services at the Karlsruher Institut für Technologie

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

What is a Service System?

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Definition of Business Models

  • Technology-driven school
  • Recombination school

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

What are the common components of business models? (9x)

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Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Strategy (2 Key criteria)

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Resources (2 Key criteria)

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Network (3 Key criteria)

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Customers (3 Key criteria) 

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Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Market offering (Value proposition) (3 Key criteria)

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Revenue (2 Key criteria)

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Service Provision (2 Key criteria)

Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Components of BMs - Procurement (1 Key criteria)

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Components of BMs - Finance (2 Key criteria)


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Exemplary flashcards for Digital Services at the Karlsruher Institut für Technologie on StudySmarter:

Digital Services

What is a Service System?

A value co-production configuration of people, technology, other internal and external service connected by value propositions, and shared information (such as language, processes, metrics, prices, policies, and laws).

Digital Services

Definition of Business Models

  • Technology-driven school
  • Recombination school

Technology-driven school

A business model is a way to commercialize novel technology.


Recombination school

A business model is a recombination of patterns for answering the who-what-how-why questions of a business.

Digital Services

What are the common components of business models? (9x)

  1. Strategy
  2. Resources
  3. Network
  4. Customers
  5. Market offering (Value proposition)
  6. Revenues
  7. Service provision
  8. Procurement
  9. Finances

Digital Services

Components of BMs - Strategy (2 Key criteria)

  • Strategic positions, development paths of the company to continue existing in the market
  • Definition of medium and long-term goals

Digital Services

Components of BMs - Resources (2 Key criteria)

  • Company-internal and external resources, competencies, and capabilities required for value creation.
  • All tangible and intangible input factors for the business model.

Digital Services

Components of BMs - Network (3 Key criteria)

  • Partners and their constellation in value creation.
  • Identification of critical connections and relations.
  • Instrument to manage value distribution in value co-creation.

Digital Services

Components of BMs - Customers (3 Key criteria) 

  • All activities directed at creating successful customer relations.
  • Focus: customer relationship management (CRM) and target group orientation.
  • Also includes sales channels.

Digital Services

Components of BMs - Market offering (Value proposition) (3 Key criteria)

  • Available market opportunities, oriented along the market environment.
  • Aligned with competitors, market structures, and value offer.
  • Development of value proposition against analysis of competing business models.

Digital Services

Components of BMs - Revenue (2 Key criteria)

  • Shows value capturing of (internal) value creation --> if and how value is monetized.
  • Revenue streams, structure and their relevance to the business model.

Digital Services

Components of BMs - Service Provision (2 Key criteria)

  • All activities and their implementation for value creation.
  • Depicts value creation process in the business model --> transformation from input to output through internal processes!

Digital Services

Components of BMs - Procurement (1 Key criteria)

  • Structure, sources of raw materials, goods, and services necessary for goods/services produced added value.

Digital Services

Components of BMs - Finance (2 Key criteria)


  • Controlling and planning through detailed financial planning.
  • Two financial areas included:
    • Financing of the business model
    • Cost structure

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