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TESTE DEIN WISSEN
Operative and strategic Business Process Management?
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TESTE DEIN WISSEN
Operative
  • To minimize a cannibalization of operative goals, operative goals must be elaborated deductive from strategic goals
Strategic
  • Strategic BPM comes from the Business strategy and focus on Business results and sustainability
  • Strategic and operative process management are interdependent
  • The priorisation of processes and the process architecture are parts of strategic BPM
Lösung ausblenden
TESTE DEIN WISSEN
In process analysis, a distinction can be made between causal, chronological and interactive process analysis.
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TESTE DEIN WISSEN
  • The interactive process analysis looks at the actors involved in the process
  • The interactive process analysis serves to identify interfaces in processes
  • The causal process analysis essentially focuses on “if then” questions
  • Within the framework of chronological process analysis, the temporal processes are considered in particular
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TESTE DEIN WISSEN

Process identification

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TESTE DEIN WISSEN
  • Core processes are corporate processes that contribute significantly tho maintaining/ improving their viability of a company through their performance
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TESTE DEIN WISSEN

Strategic Process Management

vs.

Operative Process Management

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TESTE DEIN WISSEN
  • INDEPENTENT 

Strategic Process Management:

  • long-term corporate goal
  • Effectiveness: „doing the right things“

Operative Process Management

  • short or medium term 
  • Efficiency: „doing the things right“
Lösung ausblenden
TESTE DEIN WISSEN
Process management in hospitals has to be seen under special conditions
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TESTE DEIN WISSEN
  • Heteronomous process components refer to process components that are designed to integrate the patient's process components into their own processes
  • Relational process components include an interaction with the patient
  • Opportunity costs must be taken into account when realizing heteronomous process shares
  • Autonomous process components are most suitable for standardization because the patient has no influence on the realization of the process
Lösung ausblenden
TESTE DEIN WISSEN
Process organisation and Business Process Management? (4 Points)
Lösung anzeigen
TESTE DEIN WISSEN
  • The process organization primary focus on the tasks (especially how they follow each other)
  • The process organization follows the view of internal or external customers
  • KAIZEN is a good example for a bottom up process improvement
  • Business process starts and ends at the customer
Lösung ausblenden
TESTE DEIN WISSEN
Variances and wheighting
Lösung anzeigen
TESTE DEIN WISSEN
  • the calculation of process variants helps to evaluate the complexity of a process
  • the process weighting is the basis for a prioritization and helps to keep the documentation of processes manageable and lean
  • both quantitative and qualitative criteria can be used for the prioritization or weighting of processes
  • core competencies offer an orientation in the prioritization and weighting of processes
Lösung ausblenden
TESTE DEIN WISSEN

Program Evaluation and Review Technique (PERT)

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TESTE DEIN WISSEN
  • Processes are certain and event duration are uncertain
  • is to use, when the

    duration of the activities or subprocesses is not given

  • For each activity Vij has to be specified:

    • The optimistic duration ODij (a = 1)

    • The pessimistic duration PDij ( c = 1)

    • The probable duration PrDij (b = 4)

      • (the duration, supposed when the process would be repeated many times)

Lösung ausblenden
TESTE DEIN WISSEN

Heteronomous process components

Lösung anzeigen
TESTE DEIN WISSEN
  • All coordination activities of the hospital towards the patient in order to integrate them into their own processes as trouble-free and compatible as possible.
  • All parts of processes assumed by the patient (customer) according to specific instructions from the hospital (e.g. the compilation of information, compliance with deadlines or the compliance of instructions of the staff)
Lösung ausblenden
TESTE DEIN WISSEN
Network planning techniques allow, among other things, the temporal mapping of projects or processes.
Lösung anzeigen
TESTE DEIN WISSEN
  • When the sequence of tasks is safe and the duration of tasks is uncertain, the PERT method must be used
  • The GERT method should be used when neither the duration nor the sequence of tasks is certain
  • The PERT method works with optimistic, probable and pessimistic duration to calculate the expected duration for a task
  • The critical path is always the longest path and determines the duration of the process (project).
  • There can be several critical paths in network planning techniques models
Lösung ausblenden
TESTE DEIN WISSEN
Modularisation of processes and patients integration
Lösung anzeigen
TESTE DEIN WISSEN
  • through modularization of processes, highly complex processes can be partially standardized
  • the number of modules increases the coordination effort between the modules
Lösung ausblenden
TESTE DEIN WISSEN

Process analysis

Lösung anzeigen
TESTE DEIN WISSEN
  • Boundaries of processes and thus the system limits are not necessary identical to the edge of a structural organization 
Lösung ausblenden
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Q:
Operative and strategic Business Process Management?
A:
Operative
  • To minimize a cannibalization of operative goals, operative goals must be elaborated deductive from strategic goals
Strategic
  • Strategic BPM comes from the Business strategy and focus on Business results and sustainability
  • Strategic and operative process management are interdependent
  • The priorisation of processes and the process architecture are parts of strategic BPM
Q:
In process analysis, a distinction can be made between causal, chronological and interactive process analysis.
A:
  • The interactive process analysis looks at the actors involved in the process
  • The interactive process analysis serves to identify interfaces in processes
  • The causal process analysis essentially focuses on “if then” questions
  • Within the framework of chronological process analysis, the temporal processes are considered in particular
Q:

Process identification

A:
  • Core processes are corporate processes that contribute significantly tho maintaining/ improving their viability of a company through their performance
Q:

Strategic Process Management

vs.

Operative Process Management

A:
  • INDEPENTENT 

Strategic Process Management:

  • long-term corporate goal
  • Effectiveness: „doing the right things“

Operative Process Management

  • short or medium term 
  • Efficiency: „doing the things right“
Q:
Process management in hospitals has to be seen under special conditions
A:
  • Heteronomous process components refer to process components that are designed to integrate the patient's process components into their own processes
  • Relational process components include an interaction with the patient
  • Opportunity costs must be taken into account when realizing heteronomous process shares
  • Autonomous process components are most suitable for standardization because the patient has no influence on the realization of the process
Mehr Karteikarten anzeigen
Q:
Process organisation and Business Process Management? (4 Points)
A:
  • The process organization primary focus on the tasks (especially how they follow each other)
  • The process organization follows the view of internal or external customers
  • KAIZEN is a good example for a bottom up process improvement
  • Business process starts and ends at the customer
Q:
Variances and wheighting
A:
  • the calculation of process variants helps to evaluate the complexity of a process
  • the process weighting is the basis for a prioritization and helps to keep the documentation of processes manageable and lean
  • both quantitative and qualitative criteria can be used for the prioritization or weighting of processes
  • core competencies offer an orientation in the prioritization and weighting of processes
Q:

Program Evaluation and Review Technique (PERT)

A:
  • Processes are certain and event duration are uncertain
  • is to use, when the

    duration of the activities or subprocesses is not given

  • For each activity Vij has to be specified:

    • The optimistic duration ODij (a = 1)

    • The pessimistic duration PDij ( c = 1)

    • The probable duration PrDij (b = 4)

      • (the duration, supposed when the process would be repeated many times)

Q:

Heteronomous process components

A:
  • All coordination activities of the hospital towards the patient in order to integrate them into their own processes as trouble-free and compatible as possible.
  • All parts of processes assumed by the patient (customer) according to specific instructions from the hospital (e.g. the compilation of information, compliance with deadlines or the compliance of instructions of the staff)
Q:
Network planning techniques allow, among other things, the temporal mapping of projects or processes.
A:
  • When the sequence of tasks is safe and the duration of tasks is uncertain, the PERT method must be used
  • The GERT method should be used when neither the duration nor the sequence of tasks is certain
  • The PERT method works with optimistic, probable and pessimistic duration to calculate the expected duration for a task
  • The critical path is always the longest path and determines the duration of the process (project).
  • There can be several critical paths in network planning techniques models
Q:
Modularisation of processes and patients integration
A:
  • through modularization of processes, highly complex processes can be partially standardized
  • the number of modules increases the coordination effort between the modules
Q:

Process analysis

A:
  • Boundaries of processes and thus the system limits are not necessary identical to the edge of a structural organization 
Prozessmanagement (englisch)

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BPMN-Notation

🧮 FachProcess Management
🗓 Datum


🗣 Symbol💡 Bedeutung📖 

BlankoUntypisierte Ereignisse, i.d.R. Am Start oder Ende eines Prozesses

Nachricht / MessageEmpfang und Versand von Nachrichten

Timer /
 Time
Periodische zeitliche Ereignisse, Zeitpunkte oder Zeitspanne

Eskalation /
Escalation
Meldung an den nächsthöheren Verantwortlichen

Bedingung /
Condition
Reaktion auf veränderte Bedingungen und Bezug auf Geschäftsregeln

Fehler /
Error
Auslöser und behandeln von definierten Fehlern

Abbruch /
Cancel
Reaktion auf abgebrochene Transaktionen oder Auslöser von Abbrüchen

Kompensation /
Compensation
Behandeln oder Auslösen einer Kompensation

Signal /
Signal
Signal über mehrere Prozesse. Auf ein Signal kann mehrfach reagiert werden

Mehrfach /
Multiple
Eintreten eines von mehreren Ereignissen. Auslöser aller Ereignisse

Mehrfach /
Parallel
Eintreten aller Ereignisse

Terminierung /
Termination
Löst die sofortige Beendigung des Prozesses aus

Link /
Link
Zwei zusammengehörige Link-Ereignisse repräsentieren einen Sequenzfluss




Unspezifisch /
Unspecific


Manuell /
Manual
Wird per Hand ausgeführt

Benutzer /
User
Wird von einem Menschen ausgeführt

Empfangen /
Received
Beruht auf eingehende Nachrichten -> Nachricht geht ein - Aufgabe wird ausgeführt

Empfangen (sofort) /
Received (instantiating)


Senden /
Send
Zusenden einer Nachricht an anderen Prozess/ Bereich -> Abgeschlossen wenn gesendet

Skript /
Script
Wird von bestimmten BPE-Systemen ausgeführt

Service /
Service
Automatisierte Anwendung

Business rule
Dienstleistung




Teilprozess /
Sub-process


Schleife /
Loop
Wiederholt sich immer wieder

Parallele Mehrfachausführung  Instanzen laufen parallel ab

Sequentielle MehrfachausführungInstanzen laufen aufeinanderfolgend ab

Ad-Hoc

Kompensation /
Compensation





XOR GatewayDer Fluss wird zu genau einer ausgehenden Kante geleitet

AND GatewayEs werden alle ausgehenden Kanten Simulant aktiviert

OR GatewayJe nach Bedingung werden eine oder mehrere ausgehende Kanten aktiviert

Complex GatewayVerzweigungs- und Vereinigungsverhalten, das nicht von anderen Gateways erfasst wird

Event-based GatewaySobald eines der nachfolgenden Ereignisse eintritt, wird der Prozess gestartet
Prozessmanagement (englisch)

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