System Engineering at Ho Chi Minh City University Of Technology | Flashcards & Summaries

Lernmaterialien für System Engineering an der Ho Chi Minh City University of Technology

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Examples of needs and demands

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Social, business needs

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what is need analysis?

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the formal process of how a product addresses the needs of a human; identifying and evaluating the needs in a communityl; focuses on the future and what should be done.

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steps of need analysis

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define audience and purpose -> description of object and environment -> identify needs -> need assessment -> show result

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why do we need to identify the audience and purpose?

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help focus on the problems and solutions for the needs of the analysis

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who is user report?

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audience/customer: the basis of the needs analysis report 

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3 levels of target audience

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primary: who directly uses the service or products

secondary: who provide the pro/ser

tertiary: suppliers, solution support

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3 methods of need identification

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difference: compare expectations with results

bad outcomes: identify the problem

maintenance needs: modify the existing pro/ser

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Bradshaw need identification methods

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normative, felt, expressed, comparative

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normative needs 

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based on expert demand, performance, service levels


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felt needs

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based on expectations of target group members distinct outcomes

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expressed needs 

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expectations based on behaviour of many target audiences and users of the prod/serv

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comparative needs

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expectation based on audiences performance relative to the target audiences

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  • 214 Karteikarten
  • 34 Studierende
  • 3 Lernmaterialien

Beispielhafte Karteikarten für deinen System Engineering Kurs an der Ho Chi Minh City University of Technology - von Kommilitonen auf StudySmarter erstellt!

Q:

Examples of needs and demands

A:

Social, business needs

Q:

what is need analysis?

A:

the formal process of how a product addresses the needs of a human; identifying and evaluating the needs in a communityl; focuses on the future and what should be done.

Q:

steps of need analysis

A:

define audience and purpose -> description of object and environment -> identify needs -> need assessment -> show result

Q:

why do we need to identify the audience and purpose?

A:

help focus on the problems and solutions for the needs of the analysis

Q:

who is user report?

A:

audience/customer: the basis of the needs analysis report 

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Q:

3 levels of target audience

A:

primary: who directly uses the service or products

secondary: who provide the pro/ser

tertiary: suppliers, solution support

Q:

3 methods of need identification

A:

difference: compare expectations with results

bad outcomes: identify the problem

maintenance needs: modify the existing pro/ser

Q:

Bradshaw need identification methods

A:

normative, felt, expressed, comparative

Q:

normative needs 

A:

based on expert demand, performance, service levels


Q:

felt needs

A:

based on expectations of target group members distinct outcomes

Q:

expressed needs 

A:

expectations based on behaviour of many target audiences and users of the prod/serv

Q:

comparative needs

A:

expectation based on audiences performance relative to the target audiences

System Engineering

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