WOP 7 Decision Making & Creativity at Freie Universität Berlin | Flashcards & Summaries

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Definition of problem?

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deviation between the current and the desired situation

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Definition of opportunity?

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deviation between current expectations and a potentially better situation that was not previously expected

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What are the six steps of the rational choice decision making process?

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1. Identify problem or opportunity

2. choose the best decision process

3. discover or develop possible choices

4, select the choice with the highest value

5. implement the selected choice

6. evaluate the selected choice

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What are the five problems with problem identification?

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1. solution focused problems 

2. decisive leadership: announce problems to quickly

3. stakeholder framing

4. perceptual defense: fail to become aware of problem as coping 

5. mental models: own framing because of mental models

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What are mental models?

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knowledge structures that we develop to describe, explain and predict the world around us

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What are ways to identify problems and opportunities more effectively?

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1. recognizing mental models

2. recognizing problem identificatiom flaws

3. norm of divine discontent, mindset to always be unsatisfied and search more actively for problems and opportunities

4. discussing situation with colleagues and clients

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What is bounded reality?

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people bounded in decision making capabilities, access to limited information, limited information processing and tendency to satisficing rather than maximizing

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What is the implicit favorite?

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preferred alternative that decision makers uses repeatedly as a comparison with other choices

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What are the four reasons why we use implicit favorites?

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1. not all alternatives are available at the same time

2. natural preference for two choices

3. minimize mental effort

4. reduces cognitive dissonance

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What are three biased decision heuristics?

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anchoring and adjustment heuristic


availability heuristic: estimate probability by how easily we recall event


representative heuristic: more attention to whether something resembles something else that to more precise statistic "one fifth is engineering and rest business, still think someone does engineering if he looks like it"

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What happens when people are presented a large amount of choices? 24 types of jam to taste or six

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rather buy from the six jams booth because large number of choices discourages from making a choice

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Definition of decision making?

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the conscious process of making choices among alternatives with the intention of moving toward some desired state of affairs

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Q:

Definition of problem?

A:

deviation between the current and the desired situation

Q:

Definition of opportunity?

A:

deviation between current expectations and a potentially better situation that was not previously expected

Q:

What are the six steps of the rational choice decision making process?

A:

1. Identify problem or opportunity

2. choose the best decision process

3. discover or develop possible choices

4, select the choice with the highest value

5. implement the selected choice

6. evaluate the selected choice

Q:

What are the five problems with problem identification?

A:

1. solution focused problems 

2. decisive leadership: announce problems to quickly

3. stakeholder framing

4. perceptual defense: fail to become aware of problem as coping 

5. mental models: own framing because of mental models

Q:

What are mental models?

A:

knowledge structures that we develop to describe, explain and predict the world around us

Mehr Karteikarten anzeigen
Q:

What are ways to identify problems and opportunities more effectively?

A:

1. recognizing mental models

2. recognizing problem identificatiom flaws

3. norm of divine discontent, mindset to always be unsatisfied and search more actively for problems and opportunities

4. discussing situation with colleagues and clients

Q:

What is bounded reality?

A:

people bounded in decision making capabilities, access to limited information, limited information processing and tendency to satisficing rather than maximizing

Q:

What is the implicit favorite?

A:

preferred alternative that decision makers uses repeatedly as a comparison with other choices

Q:

What are the four reasons why we use implicit favorites?

A:

1. not all alternatives are available at the same time

2. natural preference for two choices

3. minimize mental effort

4. reduces cognitive dissonance

Q:

What are three biased decision heuristics?

A:

anchoring and adjustment heuristic


availability heuristic: estimate probability by how easily we recall event


representative heuristic: more attention to whether something resembles something else that to more precise statistic "one fifth is engineering and rest business, still think someone does engineering if he looks like it"

Q:

What happens when people are presented a large amount of choices? 24 types of jam to taste or six

A:

rather buy from the six jams booth because large number of choices discourages from making a choice

Q:

Definition of decision making?

A:

the conscious process of making choices among alternatives with the intention of moving toward some desired state of affairs

WOP 7 decision making & creativity

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