9 Communication at Freie Universität Berlin | Flashcards & Summaries

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Lernmaterialien für 9 Communication an der Freie Universität Berlin

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What are the five functions of communication in organizations?

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coordination


the way how knowledge enters the organization and is distributed to employees


decision making


change behavior


support employee well being (eg less stress for new employees)

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What are the steps of the communication process model?

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1. Sender forms message

2. Sender encodes message

3. message is transmitted 

4. receiver receives message

5. receiver decodes message

6. receiver forms feedback

7. receiver encodes feeback

8. feedback is transmitted

9. sender receives encoded feedback

10. sender decodes feeback

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What is noise in the communication process model?

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psychological, social and structural barriers that distort and obscure the sender's intended message

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What does effective  communication depend on according to the communication process model?

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sender's and receiver's ability, motivation, role clarity and situational support to efficiently and accurately encode and decode information

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What are the four main factors that influence the effectiveness of the encoding - decoding process?

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1. similar codebooks (symbols, languages, gestures and idioms)

2. sender's experience (the more frequently the sende transmits a particular message or to the same audience, the more he knows what works effectively)

3. sender and receiver are skilled and motivated to use the selected communication channel ( some prefer face to face, others text messages)

4. depends on the sender's and receiver's shared mental models of communication context (visual or relational images of communication setting, eg russian and american cosmonaut have shared mental models of ISS (communication context) but different language (codebook))

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What is verbal communication?

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uses words, written channels is also verbal communcation!

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What are the benefits of digital written communication?

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- digital messages can be written, edited and transmitted quickly

- easy to communicate with many people

- asynchonous, no need to coordiante a meeting

- search engines 

- coordination

- less status differences 

- can reduce stereotypes, but also reliance on stereotypes

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What are four problems with digital written communication?

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- poor communication of emotions

- less polite and respectful, because it is instant and impersonal (low social presence)

- inefficient for ambigious, complex and novel situations

- contributes to information overload

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What is social media?

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digital communication channels that enable people to collaborate in the creation and exchange of user-generated content

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What are the functions of social media?

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- presenting individual's identity

- enabling conversations

- sharing information

- sensing the presence of others in virtual space

- maintaining relationships

- revealing reputation or status

- support communities

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What was the mistake most job applicants made?

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failing to make eye contact

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What is communication?

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the process by which information is transmitted and understood between two or more people

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Q:

What are the five functions of communication in organizations?

A:

coordination


the way how knowledge enters the organization and is distributed to employees


decision making


change behavior


support employee well being (eg less stress for new employees)

Q:

What are the steps of the communication process model?

A:

1. Sender forms message

2. Sender encodes message

3. message is transmitted 

4. receiver receives message

5. receiver decodes message

6. receiver forms feedback

7. receiver encodes feeback

8. feedback is transmitted

9. sender receives encoded feedback

10. sender decodes feeback

Q:

What is noise in the communication process model?

A:

psychological, social and structural barriers that distort and obscure the sender's intended message

Q:

What does effective  communication depend on according to the communication process model?

A:

sender's and receiver's ability, motivation, role clarity and situational support to efficiently and accurately encode and decode information

Q:

What are the four main factors that influence the effectiveness of the encoding - decoding process?

A:

1. similar codebooks (symbols, languages, gestures and idioms)

2. sender's experience (the more frequently the sende transmits a particular message or to the same audience, the more he knows what works effectively)

3. sender and receiver are skilled and motivated to use the selected communication channel ( some prefer face to face, others text messages)

4. depends on the sender's and receiver's shared mental models of communication context (visual or relational images of communication setting, eg russian and american cosmonaut have shared mental models of ISS (communication context) but different language (codebook))

Mehr Karteikarten anzeigen
Q:

What is verbal communication?

A:

uses words, written channels is also verbal communcation!

Q:

What are the benefits of digital written communication?

A:

- digital messages can be written, edited and transmitted quickly

- easy to communicate with many people

- asynchonous, no need to coordiante a meeting

- search engines 

- coordination

- less status differences 

- can reduce stereotypes, but also reliance on stereotypes

Q:

What are four problems with digital written communication?

A:

- poor communication of emotions

- less polite and respectful, because it is instant and impersonal (low social presence)

- inefficient for ambigious, complex and novel situations

- contributes to information overload

Q:

What is social media?

A:

digital communication channels that enable people to collaborate in the creation and exchange of user-generated content

Q:

What are the functions of social media?

A:

- presenting individual's identity

- enabling conversations

- sharing information

- sensing the presence of others in virtual space

- maintaining relationships

- revealing reputation or status

- support communities

Q:

What was the mistake most job applicants made?

A:

failing to make eye contact

Q:

What is communication?

A:

the process by which information is transmitted and understood between two or more people

9 Communication

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