Principles Of Management at FHNW - Fachhochschule Nordwestschweiz | Flashcards & Summaries

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TESTE DEIN WISSEN
What are the three interconnected components of CRM?
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sales and selling, after-sales service and support and marketing
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What do customers want?
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  • Low price 
  • high quality 
  • quick service 
  • good after–sales service 
  • products tailored to unique needs
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Define the functional- level- strategy 
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= a Plan of actions to improve the ability of each of an organizations functions or departments to perform its task- specific activities in ways that add value to an organization 
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What is management about ?
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To keep employees happy at their workplace 
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What is value chain management ?
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Development of a set of functional- level strategies that support a company’s business level strategy and strengthen its competitive advantages 
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TESTE DEIN WISSEN
What is development about?
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Focuses on building the knowledge and skills of orga members, so they are prepared to take on new responsibilities and changes. Used more for professionals and manager 
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Define the just-in-time inventory and efficiency 
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TESTE DEIN WISSEN
a just-in-time inventory system gets components to the assembly line just as they are needed and thus drives down costs.
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TESTE DEIN WISSEN
What inputs will get transformed to finished goods or services in the value chain? 
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TESTE DEIN WISSEN
  • New product concepts 
  • Raw materials 
  • Component parts 
  • Professional skills 
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TESTE DEIN WISSEN
As the only store to design and sell curtains in the suburb of Oakland, the merchandise sold by Plush Parade is overpriced. Noticing this, Diana's Draperies sets up a showroom in the same suburb, reasoning that with lower prices, they would be able to attract more customers. Diana's Draperies is Plush Parade's__________
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TESTE DEIN WISSEN
Competitor 
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TESTE DEIN WISSEN
At the beginning of a fiscal year, Bob undertakes various activities to make labor demand and supply forecasts. Bob does these activities as a part of
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TESTE DEIN WISSEN
Job analysis 
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The tendency to focus attention on individuals who are conspicuously different from us is referred to as the _____ effect 
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Schema
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___ refers to a chain of command extending from the top to the bottom of an organization 
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TESTE DEIN WISSEN
Line of authority 
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Q:
What are the three interconnected components of CRM?
A:
sales and selling, after-sales service and support and marketing
Q:
What do customers want?
A:
  • Low price 
  • high quality 
  • quick service 
  • good after–sales service 
  • products tailored to unique needs
Q:
Define the functional- level- strategy 
A:
= a Plan of actions to improve the ability of each of an organizations functions or departments to perform its task- specific activities in ways that add value to an organization 
Q:
What is management about ?
A:
To keep employees happy at their workplace 
Q:
What is value chain management ?
A:
Development of a set of functional- level strategies that support a company’s business level strategy and strengthen its competitive advantages 
Mehr Karteikarten anzeigen
Q:
What is development about?
A:
Focuses on building the knowledge and skills of orga members, so they are prepared to take on new responsibilities and changes. Used more for professionals and manager 
Q:
Define the just-in-time inventory and efficiency 
A:
a just-in-time inventory system gets components to the assembly line just as they are needed and thus drives down costs.
Q:
What inputs will get transformed to finished goods or services in the value chain? 
A:
  • New product concepts 
  • Raw materials 
  • Component parts 
  • Professional skills 
Q:
As the only store to design and sell curtains in the suburb of Oakland, the merchandise sold by Plush Parade is overpriced. Noticing this, Diana's Draperies sets up a showroom in the same suburb, reasoning that with lower prices, they would be able to attract more customers. Diana's Draperies is Plush Parade's__________
A:
Competitor 
Q:
At the beginning of a fiscal year, Bob undertakes various activities to make labor demand and supply forecasts. Bob does these activities as a part of
A:
Job analysis 
Q:
The tendency to focus attention on individuals who are conspicuously different from us is referred to as the _____ effect 
A:
Schema
Q:
___ refers to a chain of command extending from the top to the bottom of an organization 
A:
Line of authority 
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