Produktion und Dienstleistung at Duale Hochschule Baden-Württemberg

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Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

E- Processes

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Lean System Principles

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Employee Management

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Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Service Processes - Transformations -

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Service Marketing (=> 4P's)

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Economic Properties of Software Industry

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Service characteristics

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Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Lean Systems

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Six Sigma

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Types of Digitalization - Dispositive Factors

Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Types of Digitalization - Elementary Factors

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Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

E- Processes

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Exemplary flashcards for Produktion und Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

Produktion und Dienstleistung

E- Processes

Criteria:

  • Usability (intuitive?)
  • System Availability (international availability?)
  • Fulfillment (can orders be placed? Is it delivered?)
  • Privacy (no sharing of data)
  • Customer service (help given)

Produktion und Dienstleistung

Lean System Principles

  • Value orientation (Focus on direct value creation)
  • Process orientation (Restructure corporate structures and processes)
  • Waste orientation (minimize waste)

Produktion und Dienstleistung

Employee Management

  • Communication
  • Freedom in work (Trust)
  • Need to work in company's interest
  • Hardly be supervised

Produktion und Dienstleistung

Service Processes - Transformations -

  • Physical Transformation (e.g Tailoring)
  • Spatial Transformation (e.g Architecture)
  • Storage (e.g Dropbox)
  • Exchange (e.g Supermarket,コンビニ)
  • Human transformation (e.g Facial Surgery)
  • Informational transformation (e.g Internet)

Produktion und Dienstleistung

Service Marketing (=> 4P's)

  • Price
  • Promotion
  • Place
  • Product
  • Quality Management (Awards, Certificates, etc.)

Produktion und Dienstleistung

Economic Properties of Software Industry

  • Hardware (System dependency)
  • Human Resources (high complexity, good architecture, iterative development)
  • Intellectual Property (intangibility, replication, modification)
  • Financials (Economies of scale/scope)
  • Customer (UI, UX)
  • Relation (with customers)

Produktion und Dienstleistung

Service characteristics

  • Intangible
  • Integration of external factor
  • Uno-actu principle
  • limited sharing/transportability
  • No property transfer
  • Challenge of pre-sales service assessment/standardization
  • Increased perceived risk

Produktion und Dienstleistung

Lean Systems

  • Just in Time
  • Poka Yoke ("Dumb proofing")
  • 5s (sorting, straightening, shining, standardizing, sustain)
  • Kanban (Cards)
  • Value Stream Mapping (analyzing current state => design future state for operations)

Produktion und Dienstleistung

Six Sigma

=> set of techniques/tools for process improvement

=>かいぜん

Characteristics:

  • Define
  • Measure
  • Analyze
  • Improve 
  • Control

Produktion und Dienstleistung

Types of Digitalization - Dispositive Factors

  • Digitization of Information
  • System-based Information Management
  • System-based planning/ optimization
  • System- system communication

Produktion und Dienstleistung

Types of Digitalization - Elementary Factors

  • Human- machine augmentation (+)
  • Human- machine substitution
  • Areas: Machine based
    • Design
    • Material/Product identification
    • Picking
    • Transport
    • Manufactoring

Produktion und Dienstleistung

E- Processes

Characteristics:

  • Usability (UX, UI O)
  • System availability (Available in multiple coutries O)
  • Fulfillment (Place orders O)
  • Privacy
  • Customer service

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