Personal Skills at Duale Hochschule Baden-Württemberg

Flashcards and summaries for Personal Skills at the Duale Hochschule Baden-Württemberg

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Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Gefährliche Klippen beim Ansprechen von Konflikten

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Rollenmodell nach Kantor

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Vier Phasen einer Gruppenarbeit nach Bruce Tuckman. 
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Aktives Zuhören

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Das Kommunikationsquadrat nach Schulz von Thun (vier Aspekte für den Erhalt einer Nachricht)

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Konfliktmerkmale

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Das Kommunikationsquadrat von Schulz von Thun (Vier Aspekte einer Nachricht)
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SAG-ES Formel

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Johari-Modell (Das Fenster mit dem blinden Fleck)

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

5 Phasen eines Meetings

Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Konflikteskalation
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Fragen als Mittel der Gesprächsführung

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Exemplary flashcards for Personal Skills at the Duale Hochschule Baden-Württemberg on StudySmarter:

Personal Skills

Gefährliche Klippen beim Ansprechen von Konflikten
Gesprächseröffnung: Gefahr der Vorwürfe und Gegenvorwürfe
Argumentationsphase: Gefahr des Monologs & einseitiger Appell
Abschlussphase: Gefahr der Wirkungslosigkeit

Personal Skills

Rollenmodell nach Kantor
Spielmacher
Mitspieler
Gegenspieler
Beobachter

Personal Skills

Vier Phasen einer Gruppenarbeit nach Bruce Tuckman. 
Orientierungsphase (Forming)
Konfliktphase (Storming)
Organisationsphase (Norming)
Integrationsphase (Performing)

Personal Skills

Aktives Zuhören
Aufnehmendes Zuhören
Umschreibendes Zuhören
Einfühlendes  Zuhören

Personal Skills

Das Kommunikationsquadrat nach Schulz von Thun (vier Aspekte für den Erhalt einer Nachricht)
Sachohr
Selbstkundgabeohr
Beziehungsohr
Appellohr

Personal Skills

Konfliktmerkmale
Irretation
verzerrtes Wahrnehmungsmuster
soziale Ansteckung
Verlust von Empathie

Personal Skills

Das Kommunikationsquadrat von Schulz von Thun (Vier Aspekte einer Nachricht)
Sachinformation
Selbstkundgabe
Beziehungshinweis
Appell

Personal Skills

SAG-ES Formel
Sichtweise schildern
Auswirkungen beschreiben
Gefühle benennen
Erkunden der Sicht des Gegenübers
Schlussfolgerungen vereinbaren 

Personal Skills

Johari-Modell (Das Fenster mit dem blinden Fleck)
Flügel A (die öffentliche Person)
Flügel B (blinder Fleck)
Flügel C (die private Person)
Flügel D (unbewusster Bereich) 

Personal Skills

5 Phasen eines Meetings
Kontaktaufnahme
Informationsphase
Beschlussphase
Abschlussphase

Personal Skills

Konflikteskalation
1. Verhärtung
2. Polarisation & Debattr
3. Taten statt Worte
4. Sorge um Image
5. Gesichtsverlust
6. Drohstrategien
7. Begrenzte Vernichtungsschläge
8. Zersplitterung
9. Gemeinsam in den Abgrund

Personal Skills

Fragen als Mittel der Gesprächsführung
Offene Fragen
Geschlossene Fragen
Lösungsorientierte offene Fragen & Anschlussfragen

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