DBM- Produktion+Dienstleistung at Duale Hochschule Baden-Württemberg

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What becomes more important in Service Management?

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How to do a competitive Analysis of the Industry?(4)

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Characteristics Open Source(2)

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What defines Quality Management?(4)

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Defenition Solution Provider Network?

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Whats Value-based pricing?(-)

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Whats the GDP?

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What are Performance Measurements?(5)

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Types of production(3)

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Lean System:Principles(3)

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Lean Systems:Non-Value-Adding Activities 

How can you define them?

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Innovation Strategies(4)

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Exemplary flashcards for DBM- Produktion+Dienstleistung at the Duale Hochschule Baden-Württemberg on StudySmarter:

DBM- Produktion+Dienstleistung

What becomes more important in Service Management?

Self services

Remote services

Process-oriented job definition

DBM- Produktion+Dienstleistung

How to do a competitive Analysis of the Industry?(4)

  1. Potential Entrants(Threats)
  2. Buyers(Bargaining power od buyer)
  3. Substitutes(Threats)
  4. Suppliers(Bargaining power of supplier)

DBM- Produktion+Dienstleistung

Characteristics Open Source(2)

» Free usage and transfer of software

» Transparent source code

DBM- Produktion+Dienstleistung

What defines Quality Management?(4)

» Awards

» Certifications

» Quality measurement

» Feedback and complaint management

DBM- Produktion+Dienstleistung

Defenition Solution Provider Network?

A Solution Provider Network is an ecosystem of companies that align their activities to
provide a solution bundle perfectly addressing customers’ business needs.

DBM- Produktion+Dienstleistung

Whats Value-based pricing?(-)

(skalierbarkeit)

customers are charged based on the performance of the
solution

DBM- Produktion+Dienstleistung

Whats the GDP?

BIP

DBM- Produktion+Dienstleistung

What are Performance Measurements?(5)

  • Cost
  • Time
  • Service Level
  • Flexibility
  • Quality

DBM- Produktion+Dienstleistung

Types of production(3)

Mass production
» Homogeneous products in large quantities for an anonymous market
Batch production
» Manufacture several products in limited quantities
Job production
» Individual production of one or a few pieces

DBM- Produktion+Dienstleistung

Lean System:Principles(3)

  • Value orientation: Focus on the direct value-creating (i.e. paid by the customer)

business processes

  • Process orientation: Restructure corporate structures align goals with along thevalue-creating business processes
  • Waste orientation: Minimize non value adding activities

DBM- Produktion+Dienstleistung

Lean Systems:Non-Value-Adding Activities 

How can you define them?

Define them between:

  • Waste(Muda) like Defects, Waiting,  overproduction
  • Unevenness(Mura) reason for Muda ovoided by JiT
  • Overburden(Muri) machine utilzation over 100%                            ->unsastainable

DBM- Produktion+Dienstleistung

Innovation Strategies(4)

  • Pioneer strategy
    » Technology leadership, own R&D
  • Imitation strategy
    » Learn from pioneers‘ experiences
  • Niche strategy
    » Special technology targeted at few customers
  • Cooperation strategy
    » Licenses, alliances

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