if this has not been resolved to the client’s satisfaction within eight weeks following the making of a complaint, the solicitor must ensure that the client is informed in writing:
(a) If any right they have to complain to the Legal Ombudsman, the timeframe for doing so and full details of how to contact the Legal Ombudsman (see 7.5); and
(b) if a complaint has been brought and the complaints procedure has been exhausted:
(i) that the solicitor cannot settle the complaint;
(ii) the name and website address of an alternative dispute resolution (ADR) approved body which would be competent to deal with the complaint; and
(iii) whether you agree to use the scheme operated by that body. (Code of Conduct for Solicitors, para 8.4).