DSD at AKAD Hochschule Stuttgart | Flashcards & Summaries

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Lernmaterialien für DSD an der AKAD Hochschule Stuttgart

Greife auf kostenlose Karteikarten, Zusammenfassungen, Übungsaufgaben und Altklausuren für deinen DSD Kurs an der AKAD Hochschule Stuttgart zu.

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What is Human-Centered Design (HCD)?

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  • … an approach for designing usable interactive systems.
  • … applies usability knowledge as well as methods and techniques
  • … based upon an explicit understanding of context of use
  • … involves users throughout the entire process.
  • … is iterative, it continues until the user requirements are met.
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Digital Service Design

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Digital Services Design is holistic and interdisciplinary: 

  • Strategy 
  • Business model 
  • User research 
  • Conceptualization & Prototyping 
  • Technical architecture and implementation 
  • Evaluation
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Resources

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All means required to use an interactive system. 

  • reusable resources – for example: equipment, information and available human-based and system-based support; 
  • exhaustible resources – for example: time, human effort, financial resources and materials
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User

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A person who interacts with an interactive technology in order to perform a task. 


Primary User 

  • a user who uses the interactive system for its intended purpose 
  • Bank customer using a Cash dispenser

Secondary User 

  • a user who carries out support tasks with the interactive system, 
  • Bank employee who restocks a Cash dispenser

Indirect User 

  • user who uses the output of the interactive system, but who does not interact directly with it.
  • Bank customer who receives an electronic Statement
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Task

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A set of activities undertaken in order to achieve a specific goal

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Environment

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The physical, social and technical conditions in which a user interacts with an interactive system.

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Digital Service Design Frameworks

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  • Human-Centered-Design
  • Scaled Agile Framework (beinhaltet Scrum)
  • ITIL
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Goals

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the intended outcome


  • Goals are used in human-centreddesign to express the intention of users on a high level without foreclosing technical solutions. 
  • The concepts “goal” and “user need” are related. 
  • A goal is typically expressed in the form of a condition or state. In contrast, a task is typically expressed in the form of an activity
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Typical outcomes for interactive systems

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  • Functionality
  • Accessibility 
  • Usability 
  • User Experience
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Accessibility

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is the extent to which an interactive system enables users to interact with it, regardless of their level of vision, hearing, dexterity, cognition, physical mobility, etc

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Usability

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The extent to which a system, product, or service can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use


You can not tell whether something is usable without considering

  • the user
  • the goals
  • the task
  • the context
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Design

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about solving real-world problems by searching for attractive and practical solutions creating value for the customer

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Q:

What is Human-Centered Design (HCD)?

A:
  • … an approach for designing usable interactive systems.
  • … applies usability knowledge as well as methods and techniques
  • … based upon an explicit understanding of context of use
  • … involves users throughout the entire process.
  • … is iterative, it continues until the user requirements are met.
Q:

Digital Service Design

A:

Digital Services Design is holistic and interdisciplinary: 

  • Strategy 
  • Business model 
  • User research 
  • Conceptualization & Prototyping 
  • Technical architecture and implementation 
  • Evaluation
Q:

Resources

A:

All means required to use an interactive system. 

  • reusable resources – for example: equipment, information and available human-based and system-based support; 
  • exhaustible resources – for example: time, human effort, financial resources and materials
Q:

User

A:

A person who interacts with an interactive technology in order to perform a task. 


Primary User 

  • a user who uses the interactive system for its intended purpose 
  • Bank customer using a Cash dispenser

Secondary User 

  • a user who carries out support tasks with the interactive system, 
  • Bank employee who restocks a Cash dispenser

Indirect User 

  • user who uses the output of the interactive system, but who does not interact directly with it.
  • Bank customer who receives an electronic Statement
Q:

Task

A:

A set of activities undertaken in order to achieve a specific goal

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Q:

Environment

A:

The physical, social and technical conditions in which a user interacts with an interactive system.

Q:

Digital Service Design Frameworks

A:
  • Human-Centered-Design
  • Scaled Agile Framework (beinhaltet Scrum)
  • ITIL
Q:

Goals

A:

the intended outcome


  • Goals are used in human-centreddesign to express the intention of users on a high level without foreclosing technical solutions. 
  • The concepts “goal” and “user need” are related. 
  • A goal is typically expressed in the form of a condition or state. In contrast, a task is typically expressed in the form of an activity
Q:

Typical outcomes for interactive systems

A:
  • Functionality
  • Accessibility 
  • Usability 
  • User Experience
Q:

Accessibility

A:

is the extent to which an interactive system enables users to interact with it, regardless of their level of vision, hearing, dexterity, cognition, physical mobility, etc

Q:

Usability

A:

The extent to which a system, product, or service can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use


You can not tell whether something is usable without considering

  • the user
  • the goals
  • the task
  • the context
Q:

Design

A:

about solving real-world problems by searching for attractive and practical solutions creating value for the customer

DSD

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