Support Assistant (m/w/d) - StudySmarter
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Support Assistant (m/w/d)

Your Role

You love to interact with customers and support them with their concerns? Do you enjoy working in an international and fast-paced environment?  As part of our 3-person support team, you will help our customers to understand and use our products in the best possible way. Apply now as Support Assistant (m/f/d)!

YOUR ROLE
  • You will answer incoming customer inquiries
  • You like to interact with customers and can quickly identify causes and problems through targeted questioning.
  • You actively support and advise customers individually in the technical area
  • You structure user feedback and assist in managing our feedback channels
  • You diagnose, fix and research the sources of errors in our product
  • You support projects for the support
  • You know how to properly escalate unresolved issues and forward customer feedback to the appropriate internal team

What you need to succeed

  • 🌎You have excellent German and good English language skills (spoken and written) Additional language skills are a plus
  • 👩‍💻You already gained some experience in support
  • 💪You have high listening and communication skills
  • 💡You work in a goal-oriented + focused manner and enjoy constantly improving your work
  • 💙You are passionate about developing a young start-up and becoming part of our vision of better learning for all.

What we offer

At StudySmarter, people are at the heart of everything. That’s why we are committed to providing everything you need to excel in your job, ensuring physical and mental health as well as development.

What we offer

Food & Drinks

Fresh fruits, juices, porridge bar, drinks - flatrate.

Modern Office

New offices with high-quality equipment and game zone. Büros mit hochwertiger Ausstattung und Gamezone.

Team Events

Bi-weekly social events and retreats.

Health

Yoga & Meditation room and gym membership discount.

Hybrid Working

Work in the office, from home, or wherever you want.

Shares

You participate in the success of StudySmarter.

Equipment

Select your own equipment. Everything you need.

Development

We pay for your training & courses.

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Lern uns kennen

Sei Teil der Crew

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Almut Kieffer-Jones
Frontend Engineer

Open Positions

Join us on our journey. Together, we can change the world! Our team is diverse, ambitious, and smart(er). We’re working in Munich, Berlin, and remote.

What we offer

Content

Finance

HR

Marketing

Other

Sales

Support

Tech

Join us

Join 3 million people in learning anywhere, anytime - every day.

FAQ

Welche Bewerbungsunterlagen muss ich vorlegen?

Das Ausfüllen unseres Bewerbungsformular und das Hochladen eines Lebenslaufs sind in der Regel völlig ausreichend. Bei Initativbewerbungen hilft uns ein kurzes Anschreiben dabei einzuordnen, ob wir eine passende Position für Dich haben.

Sollte ich mich auf mehrere Positionen an einem Standort bewerben, wenn ich mehrere spannend finde?

Solltest Du mehrere Positionen bei StudySmarter interessant finden, freuen wir uns wenn Du das in einem kurzen Anschreiben erwähnst. Multiple Bewerbungen sind nicht nötig.

Wie bereite ich mich auf ein Bewerbungsgespräch vor?

Nähere Tipps siehst du in der "Tipps zur Bewerbung" Sektion auf dieser Seite. :)