Customer Relations Manager (m/f/d) - StudySmarter
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  • Career /
  • Customer Relations Manager (m/f/d)

Customer Relations Manager (m/f/d)

YOUR ROLE

As Customer Relations Manager, you will take over the ownership of our entire communication to our users. Thus, you are making sure that the quality of our learning platform, used by more than millions of users Worldwide, is continuously improving.
You will be an important interface between users and our product, marketing and sales teams at StudySmarter. Together, we’ll work in a user driven way towards our goal of empowering everyone to achieve their educational goals and making StudySmarter the #1 learning platform worldwide.

The following tasks are waiting for you:

  • You maintain an overview and ownership over entire communication to users
  • You combine product communication (e.g. notifications, etc.) and marketing communication (e.g. seasonal e-mails etc.)
  • You work in the intersection between product, marketing, sales and merge all communication requests
  • You create user communication flows to improve user retention & engagement
  • You create A/B tests in order to optimise conversion rates / retention rate
  • You identify seasonalities and act up them / leverage them to activate users

WHAT YOU NEED TO SUCCEED

  • 💬Proven background in A/B testing and marketing / communication automation tools - mails chimp/send grid/braze
  • 🖥️ Experience working with Amplitude (product analytics) and Google suite
  • 🧪Experience with Trigger testing
  • 🇬🇧English business fluent

What we offer

At StudySmarter, people are at the heart of everything. That’s why we are committed to providing everything you need to excel in your job, ensuring physical and mental health as well as development.

What we offer

Food & Drinks

Fresh fruits, juices, porridge bar, drinks - flatrate.

Modern Office

New offices with high-quality equipment and game zone. Büros mit hochwertiger Ausstattung und Gamezone.

Team Events

Bi-weekly social events and retreats.

Health

Yoga & Meditation room and gym membership discount.

Hybrid Working

Work in the office, from home, or wherever you want.

Shares

You participate in the success of StudySmarter.

Equipment

Select your own equipment. Everything you need.

Development

We pay for your training & courses.

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Lern uns kennen

Sei Teil der Crew

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Almut Kieffer-Jones
Frontend Engineer
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Almut Kieffer-Jones
Frontend Engineer

Open Positions

Join us on our journey. Together, we can change the world! Our team is diverse, ambitious, and smart(er). We’re working in Munich, Berlin, and remote.

What we offer

Content

HR

Marketing

Other

Sales

Support

Tech

Join us

Join 3 million people in learning anywhere, anytime - every day.

FAQ

Welche Bewerbungsunterlagen muss ich vorlegen?

Das Ausfüllen unseres Bewerbungsformular und das Hochladen eines Lebenslaufs sind in der Regel völlig ausreichend. Bei Initativbewerbungen hilft uns ein kurzes Anschreiben dabei einzuordnen, ob wir eine passende Position für Dich haben.

Sollte ich mich auf mehrere Positionen an einem Standort bewerben, wenn ich mehrere spannend finde?

Solltest Du mehrere Positionen bei StudySmarter interessant finden, freuen wir uns wenn Du das in einem kurzen Anschreiben erwähnst. Multiple Bewerbungen sind nicht nötig.

Wie bereite ich mich auf ein Bewerbungsgespräch vor?

Nähere Tipps siehst du in der "Tipps zur Bewerbung" Sektion auf dieser Seite. :)